Tomorrow I’m headed back to the Apple Store at the Cherry Hill Mall to fix a problem that began late last year when my hard drive cooked right inside my Macbook. I went and got the disk replaced in April, but I haven’t really recovered from the experience. Sure, my computer works and has a brand spankin’ new OS, but you know what, that’s not good enough.
I went in there and got great service, no question, but it didn’t go above and beyond. While my computer was being repaired, the keyboard cracked for the third time. The third time! I know this is a design flaw that was fixed when they rolled out the new Macbook. You’d think if they’re replacing the hard drive anyway, they’d notice the crack in the keyboard and just toss the whole thing. There’s nothing to save, right?
That’s my aim when I go in tomorrow. I’m going to be upfront with them and let them know that the issues I’ve had with this computer were never problems with the PCs I’ve owned, even the cooked hard drive. It’s frustrating to pay a premium for a superior machine, love it, and have so many issues. Wish me luck!